Use case library
Explore real examples of how Fast Forward helps teams automate work across business functions. Each use case shows how AI chat, agentic automation, and custom tools combine to turn everyday tasks into seamless workflows — securely and efficiently.
Handling Customer Refund Requests
Al agents collect request details, verify eligibility, and trigger refund workflows -reducing support team load by 60%.
Function Tag: Customer Support
Tool Tags: CRM, Email
Invoice Matching & Reconciliation
Automates cross-checking of incoming invoices against purchase orders and payment records-minimizing errors and delays.
Function Tag: Finance
Tool Tags: ERP, Accounting Software
Employee Onboarding Coordination
From account creation to equipment requests, Fast Forward agents coordinate HR, IT, and admin steps seamlessly.
Function Tag: HR
Tool Tags: Slack, Google Workspace
Email Triage for Support Teams
Al parses incoming emails, tags urgency, routes them, and drafts replies -cutting first-response time in half.
Function Tag: Operations
Tool Tags: Outlook, Zendesk
Daily Sales Report Generation
An agent pulls CRM data, formats insights, and delivers a summary to leadership chat every morning – no manual work.
Function Tag: Sales
Tool Tags: CRM, Slack
Regulatory Policy Lookup Assistant
An internal chatbot that instantly finds, summarizes, and links to relevant policies and legal documentation for staff.
Function Tag: Legal & Compliance
Tool Tags: Document Search,
Knowledge Base