Customer Support
AI chat is a natural fit for customer support — but Fast Forward takes it further. Beyond answering questions, our agents actually act: pulling case files, drafting responses, issuing refunds, or escalating cases — all from a single conversation. And because it’s fully compliant, your legal team won’t stand in the way.
Use cases
Handle claims and complaints with policy-specific responses
Retrieve and attach relevant case files or emails
Trigger internal workflows (e.g. refunds, escalations, reminders)
Generate consistent and personalized replies, automatically
Learn from feedback to improve tone and accuracy over time
Finance
Finance teams love clarity and control — and often hate the copy-paste chaos of admin. Fast Forward lets finance professionals ask for forecasts, generate reports, or trigger payments through natural chat — while agents do the heavy lifting behind the scenes, securely and correctly.
Use cases:
- Generate updated cash flow or budget forecasts
- Process incoming invoices and expenses
- Pull and prepare monthly or quarterly reports
- Send payment reminders or validate incoming invoices
- Cross-check data between ERP and CRM systems
- Automatically flag anomalies or missing documents
Human Resources
Give your HR team an assistant that remembers everything, follows up on time, and never burns out. From onboarding workflows to managing leave requests, our AI chat interface makes it easy for employees to ask — and for agents to act.
Use cases:
- Handle onboarding logistics (accounts, badges, checklists)
- Register and track training or leave requests
- Send timely reminders for document completion
- Answer HR policy questions consistently
- Prepare hiring approval forms or job descriptions
Operations
Operational excellence depends on repeatable processes — and the ability to adapt. Fast Forward agents connect your people to your systems through conversation, while executing the workflows that keep everything running.
Use cases:
- Track and update project timelines or delivery schedules
- Compile recurring status updates and progress reports
- Send task reminders or trigger ticketing workflows
- Automate inventory checks or reorder requests
- Bridge systems with custom tools for non-standard workflows